Shipping policy

Shipping Policy
Barnay Mixes
Introduction
At Barnay Mixes, we are committed to delivering your orders safely and efficiently. This shipping policy outlines our shipping procedures, delivery timeframes, and important information to help you understand how we handle your orders.
1. Shipping Zones & Service Areas
Domestic Shipping (Pakistan)
We offer Standard Shipping to all locations across Pakistan. Orders are processed and dispatched from our warehouse within one business day.
International Shipping
We ship internationally to select regions, including:
• GCC Countries & Singa Region (UAE, Jordan, Kuwait, and 4 additional countries)
• Rest of the World (over 220 countries and territories)
2. Delivery Timeframes
Standard Home Delivery
Standard delivery typically takes 3-5 business days from the date of shipment. Business days do not include weekends and public holidays. Actual delivery times may vary depending on your location and local postal service capacity.
Please note: Delivery timeframes are estimates and are not guaranteed. Barnaymixes.com is not liable for delays caused by external factors such as weather conditions, natural disasters, customs clearance, or carrier issues.
3. Order Processing Time
All orders are processed during our business hours (Monday to Friday, 9:00 AM to 5:00 PM, Pakistan Standard Time). Orders placed on weekends or public holidays will be processed on the next business day. Once processed, your order will be handed over to our shipping carrier for delivery.
4. Order Tracking
Once your order has been dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package in real-time through the carrier's tracking system.
5. Shipping Address Requirements
To ensure successful delivery, please provide:
• Complete and accurate shipping address
• Valid phone number
• Correct postal code
• Clear building/house identification (apartment number, house name, etc.)
Barnaymixes.com is not responsible for delivery failures due to incomplete or incorrect address information provided by the customer.
6. Shipping Restrictions & Limitations
We do not ship to:
• Military, P.O. Box, or freight-forwarding addresses
• Countries under international sanctions
• Restricted shipping zones as determined by international law
7. Damage & Loss During Shipping
Barnaymixes.com is not liable for damage, loss, or theft of packages during transit once they have been handed over to the shipping carrier, unless explicitly covered by insurance. However, we recommend:
• Inspecting your package immediately upon receipt
• Taking photos of any visible damage
• Filing a claim with the carrier within the specified timeframe (typically 48 hours)
• Contacting our customer service team promptly
In case of damage or loss, we will work with you and the carrier to file a claim and provide a resolution.
8. Returns Shipping
If you need to return a product, please refer to our Returns Policy for complete details. Return shipping costs may apply unless the return is due to a defect or error on our part. We will provide you with a return shipping label or address upon approval of your return request.
9. International Shipping & Customs
For international orders:
• Customers are responsible for any customs duties, import taxes, or fees imposed by their country
• Customs clearance may delay delivery
• We will provide all necessary documentation for customs purposes
• Barnaymixes.com is not responsible for customs-related delays or charges
10. Special Requests & Handling
If you have special delivery instructions (e.g., specific time windows, signature requirements, or gift wrapping), please indicate this in the order notes. We will do our best to accommodate your requests, but we cannot guarantee their fulfillment.
11. Contact Information
If you have questions about your shipment or our shipping policy, please contact our customer service team:
• Email: support@barnaymixes.com
• Phone: [Your Phone Number]
• Available: Monday - Friday, 9:00 AM - 5:00 PM PST
12. Policy Updates
Barnaymixes.com reserves the right to modify this shipping policy at any time. Changes will be posted on our website and effective immediately. Your continued use of our services indicates acceptance of any changes to this policy.
Last Updated: August 2026